Job Summary

Strativ is a Sweden-based software company committed to delivering innovative technology solutions. We foster a collaborative and dynamic work environment where talent thrives, and teamwork drives success. As we continue to grow, we are looking for an IT Support Specialist to join our team and provide top-notch technical support to ensure smooth IT operations.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.

• Troubleshoot and resolve IT problems promptly, ensuring minimal disruption.

• Install, configure, and maintain computer systems, printers, and other IT equipment.

• Manage user accounts, access controls, and security protocols.

• Assist in maintaining IT inventory and ensuring adequate stock of necessary equipment.

• Collaborate with teams to improve IT infrastructure and optimize workflows.

• Document IT issues and solutions for future reference.

• Provide guidance and training to employees on IT best practices.

• Provide first-line support in critical projects.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field.

• Minimum 2+ years of experience in IT support, preferably in an IT or software company.

• Strong troubleshooting skills with Windows, macOS, and Linux operating systems.

• Experience in diagnosing and resolving network-related issues (LAN/WAN, VPN, firewalls, Wi-Fi).

• Hands-on experience with IT asset management, ticketing systems, and remote support tools.

• Knowledge of IT security principles, endpoint protection, and backup solutions.

• Familiarity with cloud-based services (Microsoft 365, Google Workspace, AWS, or Azure) is a plus.

• Strong problem-solving skills and the ability to work independently or in a team.

• Excellent communication skills with the ability to explain technical issues to non-technical users.

What We Offer

• Competitive salary based on experience and market standards.

• Flexible working environment and supportive company culture.

• Opportunities for professional growth and development.

• Health insurance and other benefits.

• Work-life balance and a diverse workplace.

Work Locations: Sagufta, Mirpur, Dhaka, Bangladesh

Employment: Full-time

Work status: Office

Compensation & Benefits:

Salary Range:  Based on relevant experience, skill set, and market standards & open to negotiation.

Weekly 2 holidays: Saturdays & Sundays.

Working hours: 11 am- 7 pm (BDT).

Fully subsidized breakfast, lunch, evening snacks, and unlimited tea and coffee.

Employee Life & Health Insurance: In-Patient, Out-Patient & Optical

Smart Career Program: Paid online courses & books

Festival Bonuses: Twice a year. 

120 days of Maternity Leave and 10 Days of Paternity leave

Earn leave encashment facility

Assessment Process:

1. Initial HR Screening Call (Only shortlisted candidate)

2. Initial Technical Interview

3. Home-based assignment

4. 2nd technical Interview (If required)

5. HR Discussion & Documentation

6. Final Offer