Web application for efficient tracking and RMA management

The Challenge

This means freeing up time for the store's employees to spend on improved service and a better shopping experience for customers. Pricer customers include retail chains around the world. So far, Pricer has sold 200 million electronic shelf labels to 17,000 stores in more than 50 countries. To track large quantities of products throughout their lifecycle, Pricer needed a tailored system.

The Solution

Strativ has developed a traceability web application, where Pricer can track each item, group of items, etc., throughout the entire lifecycle. Strativ has also designed and built RMA tools (Return Merchandise Authorization) for Pricer, which is a web application for managing RMA claims. The tools include a customer portal with KPIs and reports, self-service, and validation.

The Result

Pricer is satisfied with the project management, expertise, and solution that Strativ delivered. The result is good control of the product's lifecycle through traceability and increased customer satisfaction through the RMA tool.